Technical Support

Installation and relocation
Troubleshooting
Spare parts and consumables
Maintain
Culture
Installation and relocation

Soco has a professional after-sales service team, which will ensure optimized space allocation and the best operating experience once the equipment arrives at your site. If you have any relocation work to complete, please also contact us. Your requirements can be met through our high-quality service.

Troubleshooting

In addition, Soco has a professional after-sales service team. If you encounter any problems during operation, please feel free to contact us. Soco can always provide perfect solutions because no one knows your equipment better than Soco. With Soco's solution, you can ensure optimal utilization of your equipment throughout its entire lifecycle.

Spare parts and consumables

Advanced ERP system combined with warehouse monitoring ensures timely replenishment and meets your needs. In addition, dedicated warehouses are available for the after-sales department to meet the needs of long-term equipment and typical equipment for customers. Considering the normal needs of customers, in most large and medium-sized cities, the quotation and delivery of regular parts can be completed on the same day and arrive the next day, so that Soco can truly prioritize customer interests and better meet their needs.

Maintain

Like other devices, maintenance work on certain components is always essential for your device after it has been running for a period of time. Specific maintenance manuals and tips are applicable to your equipment, so you can perform such work on a weekly, monthly, semi annual, or annual basis. You can stick these tips on your device to give you a clearer understanding of what maintenance needs to be done at different times. If you encounter any difficulties during the maintenance process, please contact us. Soko always provides guidance and even on-site service to ensure the optimal operation of your equipment.

Culture

The official training center and training department were established in 2011, and since then, more than 300 training tasks have been completed, with over 1500 trainees. Soco has been invited four times in a row by the China Printing Technology Association to co host the final of the National Printing Skills Competition for the sorting of printed materials. So far, there are 8 major training programs and over 40 single post press training courses, including equipment operation, technical learning, debugging, and equipment maintenance.

Soco Craft

Precautions for plasma installation

The plasma surface treatment machine is a high-voltage equipment. Non professionals are not allowed to open the chassis for equipment maintenance.

1. The grounding terminal of the host must have a reliable (earth) grounding wire;

2. Do not frequently and quickly turn on or off the power switch.

3. The high-voltage cable between the nozzle and the host should be routed naturally and should not bend at large angles;

4. Pay attention to protecting the cables and prevent sharp objects from cutting the insulation layer of high-voltage cables;

5. Do not touch the sprayed plasma flame on the human body, otherwise it may cause electric shock or burns.

6. The required air source pressure for the machine to work must be stable. If the pressure is too high or too low, it will affect the plasma spraying state and even cause the machine to alarm until it goes out.

7. The air source used must be clean compressed air that has been treated with oil and water.


Vacuum coating machine

Empty coating machine can also refer to vacuum coating machine or protective coating machine. It consists of a vacuum chamber that has been evacuated and typically has an internal pressure of 0.0005 mbar.

In the vacuum chamber, the aluminum wire is fed into an independent resistance heating evaporator made of alloy inside. Inside the evaporator, the aluminum piece melts and is dried.

The flexible substrate is supported by a freeze processed toner cartridge and passes through the vaporization source at a speed of 1000m/min. Aluminum vapor condenses on the surface of the substrate to form a coating.

Vacuum coating process

Vacuum coating technology refers to attaching aluminum film or other coatings to the surface of materials.

In principle, this process requires the coating material inside the vacuum chamber to completely vaporize first, and when the substrate passes through, the coating material will adhere to the surface of the substrate.

The packaging and decoration market requires the application of paper and film coating technology. The protective and decorative materials market is renowned for a wide range of products, from beer labels to french fry packaging bags.

Help Center

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Intelligent automated factory

Soco can provide integrated solutions for automation, informatization, and intelligence for printing enterprises, as well as personalized solutions for ERP, MES, MDIS, WMS, DIM, APS, and LAM. All supplied systems can be customized and flexibly configured to meet the different requirements of each enterprise at each intermediate stage, making the order management of packaging printing factories fully visible throughout the process, production planning well arranged, quality issues preventable and controllable, logistics automated, cost control efficient and transparent, and enterprise management lean and understanding of the entire process.

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Equipment management process

Based on resource integration that meets your needs, Soco can provide more efficient overall solutions to fundamentally solve your problems.

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